agenda

Agenda is preliminary and applies to all three locations.
Updated September 5, 2013
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Thursday – Day 1

7:30 – 8:30 AM Registration and Continental Breakfast
8:30 – 8:45 AM Welcome and Introductions:
The Institute for Medical Quality, The UC San Diego Physician Assessment & Clinical Education (PACE) Program, The Physicians Foundation
Jill K. Silverman, MSPH
William Norcross, M.D.
8:45 – 9:45 AM Successful Leadership: What it Really Takes 
Nancy Dickey, M.D.

  • Defining Goals and Assessing Needs
  • Managing your time to get it all done
  • Achieving desired results
  • Involving the best people
9:45 – 10:00 AM Break
10:00 – 11:00 AM Aligning  Medical Staff and Hospital Administration Interests
Donald David, M.D.

  • Bringing the medical staff & hospital administration together to best serve the patients
  • Enhancing cooperation and effectiveness
  • Developing leadership pathways
  • Gaining active participation among diverse membership
  • Resolving problems using proven techniques
11:00 AM – NOON Using CME as an Organizational Improvement Tool
Carol Havens, M.D.

  • Benefits of having a CME program and case examples
  • Aligning the CME Program with organizational strategies and goals
  • Linking CME with PI, QI and other quality and patient outcomes initiatives
NOON – 1:00 PM Lunch
1:00 – 3:00 PM Effective Communication: The Keystone of Physician Leadership
David Bazzo, M.D. & PROGRAM FACILITATORS TBD BASED ON REGION
This session uses break-out groups, didactic lectures with videotape scenarios, role playing and debriefings to enhance experiential learning of these key topics:

  • The Building Blocks of One-on-One Communication: The 4 E’s
  • Effective Listening
  • Group and individual feedback
  • Techniques for practicing skills going forward; holding gains and building new skills
3:00 – 3:15 PM Break
3:15 – 4:15 PM Addressing the Challenges: On-Call Panels
John Kusske, M.D. & TBD BASED ON REGION

  • Solving on-call panel problems
4:30 – 5:30 PM Networking Reception

Friday – Day 2

7:30 – 8:30 AM Sign in and Continental Breakfast
8:30 – 10:30 AM Addressing the Challenges: The Disruptive Professional
R. Christopher Searles, M.D. & PROGRAM FACILITATORS TBD BASED ON REGION
This session uses break-out groups, didactic lectures with videotape scenarios, role playing and debriefings to enhance experiential learning of these key topics:

  • Managing and resolving conflicts
  • Installing effective policies and procedures
  • Recognizing personal and professional boundaries
  • Understanding the influence of gender, culture, ethnicity and other factors on behavior
  • Detecting and defining disruptive behavior or anger
  • Practicing the initial one-on-one “cup of coffee conversation” with the disruptive physician
  • Critiquing and feedback of “cup of coffee conversation”
10:30 – 10:45 AM Break
10:45 AM – 12:15 PM Using Quality Measures to Enhance Outcomes
Barbara Paul, M.D.

  • Utilize quality metrics in improving patient outcomes.
  • Connect physician colleagues with others to understand, track and improve quality.
  • Coordinate successful transitions of care, utilizing objective measures;
  • Work with colleagues as quality measures are translated into new outcomes-based payment;
  • Focus on how quality measurement helps in improving patient care
  • Gain confidence in working with sometimes reluctant physician colleagues, administrators, nursing leadership and others to measure and improve outcomes.
12:15 – 1:15 PM Lunch
1:15 – 3:15 PM Addressing the Challenges: Credentialing and Privileging
Darla Holland, M.D.
Interactive, case-based session focused on:

  • Credentialing and privileging for physicians who are:
    • Employed by the organization
    • Low-volume admitters, perform few procedures or see no patients
    • Providing services through telemedicine
  • Managing the aging physician
  • Overseeing and Scope of Practice responsibilities for Allied Health Professionals
3:15 – 3:30 PM Break
3:30 – 4:30 PM Legal Issues / Hot Points
Texas Presenters: Rocky Wilcox, J.D., Chris Sharp, J.D., & Mike Sharp, J.D. (Other presenters TBD based on region)

  • Defining the Medical Staff’s role under the Affordable Care Act

Saturday – Day 3

7:30 – 8:30 AM Continental Breakfast
8:30 – 10:00 AM Addressing the Challenges: The Impaired Physician
Shannon Chavez, M.D. & PROGRAM FACILITATORS TBD BASED ON REGION
This session uses break-out groups, didactic lectures with videotape scenarios, role playing and debriefings to enhance experiential learning of these key topics:

  • Managing and resolving conflicts
  • Installing effective policies and procedures
  • Recognizing personal and professional boundaries
  • Understanding the influence of gender, culture, ethnicity and other factors on behavior
  • Detecting and defining disruptive behavior or anger
  • Practicing the initial one-on-one “cup of coffee conversation” with the disruptive physician
  • Critiquing and feedback of “cup of coffee conversation”
10:00 – 10:15 AM Break
10:15 – 11:15 Physician Well Being Committees
Lois Killewich, M.D.

  • Using your Well-Being Committee effectively
  • Running a successful Well-Being committee
11:15 – 11:45 AM Q & A with faculty
11:45 AM – NOON Wrap Up 
NOON Adjourn

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